Home Travel Hawaii journey booker to pay over $155,000 to sufferers for failed holidays

Hawaii journey booker to pay over $155,000 to sufferers for failed holidays


HONOLULU — An Oahu girl who referred to as herself a “Hawaiian Digital Trip Counselor” has pled to blame to 2 prison counts for no longer refunding cash to consumers when she failed to supply journey products and services to them and as a substitute illegally withdrew the cash from their accounts, in step with the Santa Clara County District Legal professional’s Place of work.

Wendy Tenedora Wong – proprietor of Area of Aloha Hawaii, a journey reserving carrier corporate based totally in Ewa Seaside, Oahu – has been ordered to pay again loads of 1000’s of bucks to consumers, principally in California, who mentioned she by no means booked their holidays.

In step with her Aug. 23 plea deal, Wong has till her Nov. 4 sentencing listening to to pay $155,002.32 in restitution to the sufferers, Tamalca Harris, Santa Clara County Deputy District Legal professional mentioned. She is going to nonetheless face two years of prison probation.

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If she does not pay again the cash, she faces twelve months in county prison and twelve months in necessary supervision.

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There are 48 consumers who got here ahead in opposition to Wong, even if no longer all are asking for their a refund, Harris mentioned.

In step with reporting through the Bay Space ABC7’s I-Crew, Wong would name consumers proper sooner than their commute to inform them a flight used to be canceled and fail to rebook them. In different cases, other folks would understand in a while sooner than their commute that there have been no showed bookings or purchasers would arrive on the agreed upon lodge to no reservation of their title, in step with lawsuits on Higher Trade Bureau. When faced, Wong would supply excuses, akin to “loopy climate,” or declare money back is at the means, in step with ABC7.

One couple advised ABC7 they selected Wong to devise their vacation spot marriage ceremony in Hawaii and paid her $72,000. About 3 months sooner than the marriage they learned there have been no showed bookings and Wong gave the couple excuses akin to “the entirety is below water,” they advised ABC7. The couple used to be not able to get money back from her and needed to temporarily in finding any other planner to rebook their marriage ceremony.

Some other grievance on BBB from 2019 main points how one circle of relatives attempted to ebook one evening at Aulani, a Disney Hotel & Spa via Wong. “Once we arrived to Hawaii, we didn’t have any reservation at Aulani, and (Wong) confident us that we’d be getting money back,” the grievance says. The circle of relatives had paid via Venmo, and mentioned Wong advised them to touch Venmo or their financial institution to get the refund. (Venmo has no refund coverage however calls for the recipient to pay again the sender.)

In step with BBB, Wong by no means had the correct industry license to be engaging in journey products and services. In 2014, she had filed for chapter coverage of virtually $200,000. Even her folks have mentioned that she owes them about $200,000, ABC7 reported.

In 2019, purchasers gained an electronic mail from Area of Aloha Hawaii that mentioned the industry used to be completely final down after “irrecoverable industry losses” and all bookings have been going to be canceled, in step with ABC7.

“(Wong) abused a place of agree with and disrupted the lives of many households locally when she betrayed them,” Harris mentioned, including that the households must really feel proud for coming ahead in opposition to Wong.

This newsletter at first seemed on USA TODAY: Area of Aloha Trip rip-off: What came about, what quantity of money is owed