November 27, 2022

British Muslim journey corporations have mentioned they face going into bankruptcy, with travellers doubtlessly shedding 1000’s of kilos, after Saudi Arabia introduced a brand new machine for making use of for the hajj pilgrimage.

The Saudi executive introduced this month that pilgrims from Europe, america and Australia may just not guide via journey companies and would as a substitute have to use via a lottery machine.

A vastly lowered quota will allow a couple of thousand British Muslims to accomplish hajj this 12 months, with the Ministry of Hajj and Umrah advising the ones with present bookings to “request refunds from excursion operators/brokers”.

However journey corporations mentioned the unexpected trade – introduced by way of Saudi Arabia in a transfer to crack down on fraudulent corporations weeks ahead of the beginning of the pilgrimage to Mecca from 7 to twelve July – may just make them move underneath.

The hajj, a duty for able-bodied Muslims, is without doubt one of the greatest non secular pilgrimages on the planet and typically attracts about 2 million other folks a 12 months. The Council of British Hajjis charity estimates the United Kingdom’s hajj sector is value about £200m.

Since 2006 it’s been obligatory to guide hajj programs via approved journey corporations. Potential pilgrims at the moment are required to guide via a web-based portal, Motawif, with a hit candidates randomly decided on by way of an automatic lottery machine. They are able to then guide lodging and delivery at once during the website online. All travellers will have to be underneath 65 and vaccinated towards the coronavirus.

Ilyas Grasp, 56, who has introduced programs for hajj and the shorter umrah pilgrimage via his Atol-registered journey company in Bradford for 15 years, mentioned: “We had been just about totally booked. However we refunded maximum of our shoppers. We misplaced our cash in Saudi Arabia, no less than about £35,000. There’s little or no hope of improving that.”

Grasp mentioned he used to be now taking a look into selection source of revenue streams, together with providing visa services and products, including: “If we will be able to’t raise on, it’s going to drive us to near down.”

Travellers have reported system faults with the brand new on-line portal. Amal Ullah, from Nottingham, spent greater than 10 years’ value of financial savings when she paid £40,000 for a hajj package deal for her circle of relatives via Motawif. She mentioned: “I checked the portal, and it mentioned the reserving had failed,” regardless of having won an reliable e-mail confirming she and several other members of the family were decided on and their visas had been being processed.

A number of hajj candidates have shared their frustrations on Twitter the usage of the hashtag #paidbutfailed. Motawif’s Twitter account says package deal costs are on moderate 35% lower than marketplace charges. However Ullah mentioned the programs she purchased rose on the subject of £10,000 in step with particular person, with lodges about two miles from the primary non secular websites.

In 2020 there used to be an extraordinary relief in hajj pilgrims (to about 10,000 other folks) because of the pandemic. Closing 12 months’s hajj used to be restricted to 60,000 vaccinated other folks, elderly 18 to 65, from Saudi Arabia, with out of the country pilgrims banned. Sooner than the pandemic, about 25,000 Britons had been making the pilgrimage once a year.

Individuals who booked with excursion corporations secure by way of the Air Commute Organiser’s Licence (Atol) will have to be issued a reimbursement. However many British Muslim journey corporations that won deposits for flights in 2020 and deferred hajj programs to this 12 months as a result of the Covid pandemic had been left in monetary limbo.

“Those companies most definitely nonetheless have tens of hundreds of thousands of kilos caught in Saudi Arabia,” mentioned Seán McLoughlin, a professor on the College of Leeds who interviewed hajj and umrah excursion corporations for the first impartial file into the United Kingdom’s hajj trade, printed in 2019.

The Saudi executive mentioned the trade used to be a part of efforts to crack down on fraudulent journey companies. The method of making use of for hajj would even be streamlined via e-visa services and products. It’s unclear whether or not the machine can also be used subsequent 12 months.

Consistent with Motawif’s phrases and prerequisites, the remaining date for granting visas to pilgrims from out of doors Saudi Arabia used to be Friday, however Ullah has nonetheless won no conversation from Motawif concerning the standing of her software. She mentioned: “We’d like the ministry of miracles fairly than the ministry of hajj at the moment.”


https://www.theguardian.com/international/2022/jun/26/british-muslim-travel-agencies-in-uproar-over-saudi-hajj-changes